Designed to sharpen your product expertise, boost your efficiency, and give you a firsthand look at our instructor-led certification experience - these educational sessions are your gateway to mastering the tools that power your business.

This Masterclass session will cover the Datto SaaS Protection API endpoints and schema. Helping you to understand data connections to leverage powerful procedural automation, and rapid reporting! Gain insightful knowledge to curate your own custom integrations and harness data to drive business decisions and transparency to clients.

Stay ahead of Windows patching challenges with strategies that give you control, consistency, and confidence across every endpoint. In this Kaseya University Masterclass, you’ll learn how Datto RMM handles patch management end to end — with a special focus on Windows deferment settings and how they influence the patch lifecycle. You’ll walk away with a clear understanding of how deferment, approval workflows, maintenance windows, and reboot enforcement work together — and how to use them to create airtight, predictable patching operations.

Key Takeaways

1. Deferments are a control knob - Not a set-and-forget switch

2. Combine multiple policy levers for “bulletproof” patch reliability

3. Gain actionable visibility with reporting + alerts

These insights help Service Delivery and Account Managers prove proactive patch management to clients.

Give your clients the secure, self-service access they need—while keeping full control over what they can (and can’t) see. In this masterclass, you'll learn how to configure, organize, and operationalize MyGlue as a secure intranet hub that reduces ticket volume, strengthens client collaboration, and keeps sensitive data protected.

What You’ll Learn:

• Set up secure, self-service access: Configure MyGlue so end-users can safely access the documents and passwords they rely on—without generating unnecessary support tickets.

• Enforce clean security boundaries: Organize and share client-facing information while ensuring users only see what they’re explicitly authorized to view.

• Improve collaboration and transparency: Use MyGlue to streamline client communication, simplify password sharing, and deliver a better, more organized service experience.

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