Boosting MSP Fitness & Accelerating Growth

The no-nonsense virtual event bursting with growth focused sessions for a leaner, fitter and smarter MSP.

June 23, 2021

8:00am - 1:00pm PT | 11:00am - 4:00pm ET

June 23rd, 2021

8:00am - 1:00pm PT | 11:00am - 4:00pm ET

The next big channel event has landed!
This is your opportunity to join the
MSP Gym and get your business fighting fit and ready for record breaking growth. 


Save your spot to be part of some seriously intuitive Main Stage Sessions, a business-boosting Training Zone focused entirely on getting your MSP to optimum fitness and an Expo area filled with top-performing Channel experts! 

June 23, 2021 | 8am-1pm PST | 11am-4pm EST

The agenda is in PST

8:00 AM - 9:00AM 

The IT Team Treadmill



Winning the sprint is all good, but does your business have the stamina to take gold in the marathon? This Keynote session will discuss the importance of building stamina in an IT Organization.

John Emmitt, Director, Product Marketing - Kaseya

9:00 AM - 9:15 AM

How video took my MSP from ‘good’ to ’sellable’

Video contributed to me selling my MSP.

Video marketing will help you stand out from the MSP crowd, build trust & present your services in the best light possible.  streamline operations and grow your business.

Pete Matheson, Co-Founder Continuity Video, Continuity Marketing

9:15 AM - 9:30AM 

Coffee Break: Meet the Sponsors!

9:30 AM - 9:45 AM

High Impact Internal Operations


Give your IT operations a boost! 

Join this session to see how your MSP can have instant, secure access to the right information, at the right time. Understand how your MSP can enjoy unrivalled network and endpoint visibility and control to maintain IT service availability for your clients. Empower your team with IT automation to streamline operations and grow your business.

Travis Brittain, Sales Engineer, IT Glue


9:45 AM - 10:00 AM

Strength in Numbers

How you can build MSP strength by enhancing the number of experts in your team, without hiring!

During this session we take you through:

  1. Why expanding the capabilities of your team is absolutely critical right now
  2. How to build a program that will strengthen your MSP with virtually zero financial risk
  3. The checklist for team expansion and successful outsourcing

Jason Kemsley, Technical Director, Uptime Solutions


10:00 AM - 10:20AM

Break Out Time Training Zone Sessions


On-Demand Training Sessions for MSPs

10:20 AM - 10:30 AM

Boosting IT Security in 2021

The Role of Remote Monitoring and Endpoint Management Tools


The session will discuss: 


We've seen a dramatic increase (400% or more) in the number of cybersecurity attacks in 2020. A recent major "supply chain attack" has comprised numerous U.S government agencies and thousands of businesses around the world. MSPs and IT teams face a daunting task to maintain security in the face of these threats. Join us to find out what are the key cybersecurity challenges we're all facing and the role of RMM / endpoint management solutions in enhancing IT security. 

Ron Gordon, Sales Engineer, Kaseya

10:30 AM - 10:45 AM

Power Flow by building a customer feedback system


Customer feedback is a critical input for any MSP, but how good of system have you built around it? Learn how to get into the right flow with customer feedback so you’re not only collecting lots of it but also leveraging it to grow your business. In this session you can expect to learn specific insights and tactics on:

  1. Why you need customer feedback, especially now
  2. Methods of collecting & assessing feedback for the most valuable insights
  3. What is Net Promoter Score and how to use it
  4. Specific tactics on how to use feedback in QBRs 
  5. How to turn positive feedback into referrals & Google Reviews

Rory Gallagher, Growth Lead, Smileback


10:45 AM - 11:15 AM

Lunch


Claim your $10 Voucher*

Vouchers are limited so be quick!


11:15 AM - 11:30 AM

The Security Weights Bench


Are you tired of customers’ crash-diet approach to cybersecurity? Are you ready attain a long-term, successful (and profitable) MSP cybersecurity service program to offer customers? Join ID Agent’s Amelia Paro and Miles Walker of Graphus to discover how to set yourself up for success and solve the top security challenges for customers with a cybersecurity ‘fitness program’. .

Amelia Paro

Miles Walker


11:30 AM - 11:45 AM

Prevent Critical Breakpoints in Managed Services Lifecycle

When surveyed about their biggest business challenges, MSPs regularly cite attracting new clients and retaining the ones they have as top issues. Getting new clients is tough because they don't have the knowledge about what MSPs do, while most clients take for granted that their systems are up and running smoothly with little disruptions. They have no understanding of what you're doing to secure their networks. The real risk of loss they will face in the event of an IT security breach. 

Mark Winter, VP Sales will share with you the simple, yet incredibly effective system for profitably managing and growing the service relationship, year after year, contract after contract. 

Mark Winter, VP Sales RapidFire Tools

11:45 AM - 12:15 PM

Break Out Time Training Zone Sessions


On-Demand Training Sessions for MSPs

12:15 PM - 12:30 PM

Your Client’s Personal Trainer: vCIO Strategies for a Healthy Business


Do your clients see you as a strategic resource or just another line item?

One of the distinguishing features of top-performing MSPs is they have a repeatable process to become absolutely integral to their clients' businesses. Just like a personal trainer, MSPs can help their clients be successful by gaining their trust, providing a simple and repeatable process, and delivering results. Every MSP believes they are a trusted advisor, but their processes and results often say otherwise. In order to be truly indispensable to your clients, you need to have your vCIO process locked in.


TruMethods President, Gary Pica will challenge your beliefs on what it means for your MSP to deliver a true vCIO process. During this webinar you will learn:

  • How to engage business leaders in your process
  • How to demonstrate incredible value to your customers in just one meeting
  • How to prepare for QBRs (Quarterly Business Reviews)
  • Key vCIO activity and result metrics

Gary Pica, President, TruMethods


12:30 PM - 12:45 PM

Fit for the Unexpected: Backup Bootcamp

It's time to refresh, reinvigorate and unify your Business Continuity and Disaster Recovery Strategy.  This interactive bootcamp session is designed to get your MSP fit to cope with the unexpected.


The session will cover:

  • The top Back(up) busting features that are key to turbocharge MSP efficiency
  • How to supercharge your margin and increase your client base; It's more than just backup - Unified BCDR is the future! 

For MSP agility and future success, join us and learn the secrets of winning MSPs.

Brian Doty, Channel Development Manager, Unitrends MSP

12:45 PM - 1:00 PM 

Closing Remarks


Ready to save your place?

Don't miss your opportunity to be part of one of the most innovative channel events in 2021!

10:00 AM - 10:15 AM

MSP HIIT

High Intensity Interval Training for MSPs

5 minute quick fire demo sessions designed to quickly burn the fat from your processes and operations.

How to solve a ticket in under a minute

This session will cover: How your team can meet SLAs quicker and pass these benefits on to the customer. How, even when needing escalation, IT Glue keeps tickets moving and prevents them from getting ‘stuck’ and how each feature in IT Glue contributes to saving time and boosting your bottom line.




How to automate Disaster Recovery Testing in minutes




How to Fuel Your MSP Engine with Easy Network Monitoring

Join this session to find out how to:

  1. Increase profits and watch technician efficiency soar with a streamlined process for finding the root cause of an issue, resolving the issue and closing tickets faster.
  2. Embrace the real power of IT automation to offload your team and boost your bottom line.
  3. Leverage a unified mobile app that brings together RMM, PSA and IT documentation functions


How to choose the right Vendors for your MSP

With so many vendors to choose from, how should MSPs go about searching and selecting the ones they work with? During this session, we take you through:

• Vendor Selection

• Active Partnership Management

• Building Trust




11:45 AM - 12:00 PM

Sales Spinning

Keep pushing the pedals on your sales and watch your speed of growth soar.

5 minute sales training sessions for MSPs discussing:

Attracting new business,

land and expand revenue growth and

building a functional sales team.

How to transform Audit results into an actionable plan and powerful sales tool

This session will cover: How your team can meet SLAs quicker and pass these benefits on to the customer. How, even when needing escalation, IT Glue keeps tickets moving and prevents them from getting ‘stuck’ and how each feature in IT Glue contributes to saving time and boosting your bottom line.



How to use the Dark Web to open doors & drive new recurring revenue.

This session will cover: How to leverage Dark Web monitoring to sell security and the rest of your MSP services. Session will include behind-the-scenes prospecting tool secrets and, the exact strategies MSPs use to increase MRR utilizing Powered Services Pro and powered by Goal Assist™, ID Agent's sales support for MSPs.



How to utilise trust and security credentials to close more opportunities.




How to use Net Promoter Score to grow your business

Learn how specific tactics on how to use NPS to grow your business. 

Top 3 takeaways:

  1. What is NPS and why it’s important now
  2. Tips on leveraging feedback within your business
  3. Turning positive feedback into profit


7 top tips to get you started with MSP Video continuity

How to use video marketing successfully to differentiate your MSP. 

  1. How to film yourself 
  2. What to say on camera
  3. PLUS - our run down of additional video best practices 

Ready to save your place?

Don't miss your opportunity to be part of one of the most innovative channel events in 2021!

The Channel Experts

John Emmitt

Director, Product Marketing - Kaseya

Pete Matheson

Co-Founder Continuity Video

Travis Brittain

Sales Engineer, IT Glue

Rory Gallagher

Growth Lead, Smileback

Gary Pica

President, TruMethods

Ron Gordon

Sales Engineer, Kaseya

Amelia Paro

Channel Development Manager, ID Agent

Mark Winter

VP Sales, RapidFire Tools

Jason Kemsley

Technical Director, Uptime

Miles Walker

Channel Development Manager, Graphus

Tom Sopwith

Brian Doty

Channel Development Manager, Unitrends

Director, Partner Success, IT Glue

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