Boosting MSP Fitness & Accelerating Growth

The no-nonsense virtual event bursting with growth focused sessions for a leaner, fitter and smarter MSP.

26th May 2021 | 9:30 - 15:00 BST

26th May 2021 | 9:30 - 15:00 BST

The next big channel event has landed! This is your opportunity to join the MSP Gym and get your business fighting fit and ready for record breaking growth. 


Join us at the MSP Gym Virtual Event on 26th May 2021 to be part of some seriously intuitive Main Stage Sessions, a business boosting Training Zone focused entirely on getting your MSP to optimum fitness and, an expo area! 

26th May 2021 | 9:30 - 15:00 BST

9:30 AM

The IT Team Treadmill



Winning the sprint is all good, but does your business have the stamina to take gold in the marathon? This Keynote session will discuss the importance of building stamina in an IT Organisation.

Ronan Kirby, GM Kaseya EMEA

10:30 AM

Coffee Break


10:45 AM

High Impact Internal Operations


Give your IT operations a boost! 

Join this session to see how your MSP can have instant, secure access to the right information, at the right time. Understand how your MSP can enjoy unrivalled network and endpoint visibility and control to maintain IT service availability for your clients. Empower your team with IT automation to streamline operations and grow your business.

Alex Ford, Sales Director EMEA, IT Glue


11:00 AM

How video took my MSP from ‘good’ to ’sellable’

Video contributed to me selling my MSP.

Video marketing will help you stand out from the MSP crowd, build trust & present your services in the best light possible.  streamline operations and grow your business.

Pete Matheson, Co-Founder Continuity Video, Continuity Marketing

11:15 AM

Break Out Time Training Zone Sessions


On-Demand Training Sessions for MSPs

11:30 AM

Bottom Line Boost!


Join this session to discover the full power of automation for your MSP's operations and understand the rapid transformation it can have on your bottom line profits.


The session will discuss:

  • Why RMMs should be 'next generation' and the impact of an out of date solution
  • The automation and monitoring aspects you cannot afford to miss
  • How to enhance operational efficiency with workflow integrations

Marwin Marcussen, Sales Engineer Manager, Kaseya

11:45 AM

Power Flow by building a customer feedback system


Customer feedback is a critical input for any MSP, but how good of system have you built around it? Learn how to get into the right flow with customer feedback so you’re not only collecting lots of it but also leveraging it to grow your business. In this session you can expect to learn specific insights and tactics on:

  1. Why you need customer feedback, especially now
  2. Methods of collecting & assessing feedback for the most valuable insights
  3. What is Net Promoter Score and how to use it
  4. Specific tactics on how to use feedback in QBRs 
  5. How to turn positive feedback into referrals & Google Reviews

Rory Gallagher, Growth Lead, Smileback


12:15 AM

Lunch


Claim your £10 Voucher*

Vouchers are limited so be quick!


12:45 PM

Tech Stack Bleep Test


Give your IT operations a boost! 

Join this session to see how your MSP can have instant, secure access to the right information, at the right time. Understand how your MSP can enjoy unrivalled network and endpoint visibility and control to maintain IT service availability for your clients. Empower your team with IT automation to streamline operations and grow your business.

Richard Tubb, Tubblog


1:15 PM

Fit for the Unexpected: Backup Bootcamp


It's time to refresh and reinvigorate your Backup Strategy with this interactive bootcamp session designed to get your MSP fit to cope with the unexpected.


The session will cover:

  • The key areas MSPs need to focus on for ultimate Backup fitness
  • How to get your MSP in the right place with cost of ownership and margins
  • Why simplicity and streamlining are key to Backup success in 2021

Brian Doty, Channel Development Manager, Unitrends MSP

1:30 PM

Break Out Time Training Zone Sessions


On-Demand Training Sessions for MSPs

2:00 PM

Internal Vulnerability Circuit Training


Are you making the rounds to every client performing a regular IV scan? During this session we’ll share the latest results of our new survey that reveals the gap between what MSPs say they should be doing, and what they actually do. We’ll also share some research on the consequences.

Mark Winter, VP Sales RapidFire Tools

2:15 PM

Strength in Numbers

How you can build MSP strength by enhancing the number of experts in your team, without hiring!

During this session we take you through:


  1. Why expanding the capabilities of your team is absolutely critical right now
  2. How to build a program that will strengthen your MSP with virtually zero financial risk
  3. The checklist for team expansion and successful outsourcing

Jason Kemsley, Technical Director, Uptime


2:30PM

The Security Weights Bench


Are you tired of customers’ crash-diet approach to cybersecurity? Are you ready attain a long-term, successful (and profitable) MSP cybersecurity service program to offer customers? Join ID Agent’s Amelia Paro and Miles Walker of Graphus to discover how to set yourself up for success and solve the top security challenges for customers with a cybersecurity ‘fitness program’. .

Amelia Paro

Miles Walker


2:45 PM

Closing Remarks


Ready to save your place?

Don't miss your opportunity to be part of one of the most innovative channel events in 2021!

11:30 AM - 11:45 AM

MSP HIIT

High Intensity Interval Training for MSPs

5 minute quick fire demo sessions designed to quickly burn the fat from your processes and operations.

How to solve a ticket in under a minute

This session will cover: How your team can meet SLAs quicker and pass these benefits on to the customer. How, even when needing escalation, IT Glue keeps tickets moving and prevents them from getting ‘stuck’ and how each feature in IT Glue contributes to saving time and boosting your bottom line.



How to automate DR Testing in minutes




How to Fuel Your MSP Engine with Easy Network Monitoring

Join this session to find out how to:


  1. Increase profits and watch technician efficiency soar with a streamlined process for finding the root cause of an issue, resolving the issue and closing tickets faster.
  2. Embrace the real power of IT automation to offload your team and boost your bottom line.
  3. Leverage a unified mobile app that brings together RMM, PSA and IT documentation functions


1:45 PM - 2:00 PM

Sales Spinning

Keep pushing the pedals on your sales and watch your speed of growth soar.

5 minute sales training sessions for MSPs discussing:

Attracting new business,

land and expand revenue growth and

building a functional sales team.

How to transform Audit results into an actionable plan and powerful sales tool

This session will cover: How your team can meet SLAs quicker and pass these benefits on to the customer. How, even when needing escalation, IT Glue keeps tickets moving and prevents them from getting ‘stuck’ and how each feature in IT Glue contributes to saving time and boosting your bottom line.



How to use the Dark Web to open doors & drive new recurring revenue.

This session will cover: How to leverage Dark Web monitoring to sell security and the rest of your MSP services. Session will include behind-the-scenes prospecting tool secrets and, the exact strategies MSPs use to increase MRR utilizing Powered Services Pro and powered by Goal Assist™, ID Agent's sales support for MSPs.



How to utilise trust and security credentials to close more opportunities.




How to use Net Promoter Score to grow your business

Learn how specific tactics on how to use NPS to grow your business. 

Top 3 takeaways:

  1. What is NPS and why it’s important now
  2. Tips on leveraging feedback within your business
  3. Turning positive feedback into profit


7 top tips to get you started with MSP Video continuity

How to use video marketing successfully to differentiate your MSP. 

  1. How to film yourself 
  2. What to say on camera
  3. PLUS - our run down of additional video best practices 


How to choose the right Vendors for your MSP

With so many vendors to choose from, how should MSPs go about searching and selecting the ones they work with? During this session we take you through


  1. Vendor Selection
  2. Active Partnership Management
  3. Building Trust


2:00 PM - 2:15 PM

Warmup Sessions

Top tips to get every aspect of your MSP ready for breaking records in the coming year.

5 minute top tip sessions delivered by sponsors discussing the best ways to build your MSP.

Ready to save your place?

Don't miss your opportunity to be part of one of the most innovative channel events in 2021!

The Channel Experts

Ronan Kirby

GM Kaseya EMEA

Alex Ford

Sales Director, IT Glue EMEA

Pete Matheson

Co-Founder Continuity Video

Marwin Marcussen

Sales Engineer Manager, Kaseya

Rory Gallagher

Growth Lead, Smileback

Richard Tubb

Tubblog

Brian Doty

Channel Development Manager, Unitrends

Mark Winter

VP Sales, RapidFire Tools

Jason Kemsley

Technical Director, Uptime

Miles Walker

Channel Development Manager, Graphus

Amelia Paro

Channel Development Manager, ID Agent

Simon Kemsley

Sales Engineer, IT Glue

Matt Solomon

VP Business Development, Kaseya

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