OCTOBER 28th 2021

10:00 AM - 1:45 PM BST

This is your chance to Trick or Treat with Kaseya, gaining ultra useful tips, tricks and treats that will drive your MSP to success.

Hosted by our Channel Experts, each of the six business focused sessions is built around showing you how to achieve a number of clear objectives. We'll guide you through some quick-to-implement strategic changes that will help you to maximise your Operational Set-Up, ramp up Security and boost your Sales. A must see for any MSP!

Save your seat today!

Unearth the Operational Demons 

Escape the Security Zombies

Cast the Sales Spell

Discover where there are hidden time saps and operational issues that are causing your team to suffer lack of efficiency. We'll show you how to identify and fix common break-points boosting both profits and customer experience along the way.

Learn where the biggest Security threats are hiding, how to identify and report on them and the best route to fixing. You'll find out how simple, easy to implement solutions will alleviate the burden from your team and keep all sides safe.

Find out how to quickly and easily upskill your team and help them to become Security Sales Experts. Win more new business and impress existing clients with a consultative approach that is easy to implement.

October 28th 10:00am BST -  1:45pm BST

10:00 AM - 10:15 AM 

Event Opening

Alex Ford, Sales Director EMEA, IT Glue

10:15 AM - 10:45 AM

Avoid the curse of manual processes: How MSPs can do more with less

Learn how you can maximize your efficiency and increase your profitability by automating your IT tasks. MSPs are always on the lookout to make their processes more efficient as they take on more customers. The session provides some of the best automation tips for improving technician efficiency.

The session will cover:

  • The MSP processes best suited for automation
  • How to improve automation in the current work-from-home setup
  • How automation can help MSPs acquire new customers

Marwin Marcussen, Sales Engineer Manager, Kaseya

10:45 AM - 11:15 AM 

Take control of your Data Demons! How to Build a Data Driven MSP

“Data is the new oil” is a much used (and abused) quote, but that doesn’t change its relevance. Unlike oil, the more businesses properly use data, the more it gains in value. Empowering your MSP through data-driven decision-making is the key to moving away from a break-fix service and becoming a genuine Managed Services Provider.

However, many MSPs still struggle to build a data-driven culture. The challenges are manifold: lack of quick access to the right data, inability to keep data up-to-date, inadequate data protection and security, among others.

We dive into how to overcome these challenges and cover:

  • Fast and Efficient Client Onboarding Through Processes, Best Practices and Improved Tools
  • How to Keep the Data Up-to-date Through Automation
  • How to Reinforce a Documentation Culture
  • How to Safeguard Your Data With Rock-Solid Security Measures
  • Don’t miss out on these crucial insights

Alex Ford, Sales Director EMEA, IT Glue

11:15 AM - 11:30 AM


11:30 AM - 12:00 PM 

Who’s Lurking in Your Client Networks: Top Insider IT Security Threats And How To Detect Them

This session exclusively reveals real-world IT security horror stories that have put MSPs and business owners at intentional risk. 

You will hear actual accounts of breaches caused by disgruntled technicians, ex-business partners, divorcees, cybercriminals and more . . . and how they could have been thwarted by implementing some basic insider threat protocols that you should already have deployed.

We will also show you how to use these same horror stories to sell your clients a new customized insider threat detection service, and how to use Cyber Hawk to automate the delivery of the branded services that you create with the tool.

This webinar is exclusively for MSPs who want to learn HOW to discover who’s lurking in your customers’ and prospects’ networks and the steps you can take to make more money by protecting them from insider threats.

You don't want to miss this! 

Mark Winter, VP Sales, RapidFire Tools

12:00 PM - 12:30 PM

The threat hiding in your business' shadows! Make Your Employees the Frontline of Defense with BullPhish ID

In today’s world, it can seem like cybercrime threats are coming at your business from every side. You need plenty of help to keep your systems and data safe. But you don’t need to expand your headcount – you need to add everyone in your MSP to your cybersecurity team. We can help.

During the session we'll cover:

How you can reduce your risk of a cyberattack by up to 70%

Why security awareness training is your secret weapon against cybercrime

What you can do to increase your employees’ skill in spotting and stopping cyberattacks .

Amelia Paro, Business Development Director, ID Agent

12:30 PM - 1:00 PM

Fit for the Unexpected: Backup Bootcamp

It's time to refresh, reinvigorate and unify your Business Continuity and Disaster Recovery Strategy.  This interactive bootcamp session is designed to get your MSP fit to cope with the unexpected.

The session will cover:

  • The top Back(up) busting features that are key to turbocharge MSP efficiency
  • How to supercharge your margin and increase your client base; It's more than just backup - Unified BCDR is the future! 

For MSP agility and future success, join us and learn the secrets of winning MSPs.

Brian Doty, Channel Development Manager, Unitrends MSP

1:00 PM - 01:30 PM 

Using AI to ward off the Phishing Zombies - The Phishing 101

Are you confident you’re up to date on phishing danger and ready to defend?

Cyber attacks have increased by 102% in 2021 and phishing is at the heart of these damaging criminal activities. To be sure you’re up to date and ready to defend your clients or your organization, join this virtual course with Miles Walker from Graphus. Miles will explore common phishing terms, the pitfalls businesses are facing around phishing today, as well as what you need to keep on your radar, and what’s just noise. 

You’ll learn:

Major risk factors and how they’re changing

Trends in phishing attacks and what creates them

How to quickly deploy a strong defense

Miles Walker, Business Development, Graphus

Event Close

Ready to save your place?

Don't miss your opportunity to be part of one of the most innovative channel events in 2021!

The Channel Experts

Alex Ford

Sales Director EMEA, IT Glue

Mark Winter

VP Sales, RapidFire Tools

Marwin Marcussen

Sales Engineer Manager, Kaseya

Amelia Paro

Channel Development Manager, ID Agent

Miles Walker

Channel Development Manager, Graphus

Brian Doty

Channel Development Manager, Unitrends

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